In any case the new rule now extends outside of the current 3 month window and is applicable to the entire contract length.The difficulty for consumers will be in knowing whether or not they meet the MGALS requirement. In our hands-on, we were bowled over by the new features, new look and new remote.
UPDATE am The full 2015 Voluntary Code of Practice for Broadband Speeds is now online.
Ofcom has also included a rough summary of what’s changed for 2015.
several weeks, often involving a possible engineer visit etc.).
But switching ISP without fixing the underlying issue first may not always result in better performance, although a new provider could equally show more willingness to help and if the issue is capacity related then you may indeed receive improved speeds.
As such Ofcom’s new rule will target DSL services like ADSL because these are the most likely to fall foul, as proven by many previous speedtests.
Just look at the average performance for ADSL connections below and consider how that often comes from services advertising speeds of up to 16-24Mbps (Ofcom’s last speeds report).
Instead the vast majority of us find that our only fixed line option is to take one of those ‘up to’ 20Mbps ADSL2 based standard copper broadband connections or an ‘up to’ 40-80Mbps style hybrid Fibre-to-the-Cabinet (FTTC / VDSL) service that is confusingly often referred to as “” (e.g.
BTInfinity) even though it uses some copper cable just like ADSL2 .
The new rules are still based around Ofcom’s existing Minimum Guaranteed Access Line Speed (MGALS), which reflects the access line speeds achieved by the slowest 10% of the ISPs customers.