He is very thorough and I will be very sad the day he retires. First, the annoying - The office no longer takes phone calls so the only way to book an appointment is to do so at a previous appointment or to come in person.They will not call you about test results, so you have to make an appointment yourself - which of course is a catch-22, because it's nearly impossible to do so. Prepare to wait 1-3 hours to see the doctor while watching the office staff chat with patients and each other yet tell anyone walking in to make an appointment how busy the phones are.He had good and efficient staff but in the last few years its been a downhill spiral with the receptionists his been hiring!!
When trying to make an appointment, I have been given appointment times 2 months away from the day I have actually been able to reach some one in this office, guess what by the time I get to see a doctor, I could possibly be in the hospital or dead.
Dr Van Goor need to retire and find staff that are competent at the least.
Thankfully I was able to get into another doctor who made the referral for me right away, otherwise I would be suffering for months because of his staff. I asked about my recent test results, and he opened my file and started reading results from months ago.
I said, those are not my most recent tests - he had to go to the back to get them and even then he kept brushing off my concerns.
I've personally visited Doctors in Alberta that showed absolutely no interest in my wellbeing so I think his methodology is great.
While I cannot vouch for the behavioural pattern portrayed by the staff, I can say that he has not yet adopted the technological means of operation thus there's tonnes of physical filing to do on a daily basis and it is not only time-consuming but tiring.Please exercise a little patience and understanding. While our main priority is facilitating the smooth operation of the Clinic/Office the job of a receptionist doesn't merely include answering the phones and checking in patients. Nowadays we have a corporate grown AHS 'doctors' who have their new oath of politics first.Admittedly, hiring additional staff might alleviate the problems you've described. Vangoor and I trust that you will have a better experience when next you drop in or call. If you can't take his humour, go to a placating AHS made physician who will say one thing to you then chart and treat the way they are told - not in your best interest but the province's best interest!I keep telling him I have pain and he keeps recommending the same medicine which I've tried and doesn't work.Dr Vangoor, if you read this - please retire and sell your practice to a doctor who still cares about his patients, who is up-to-date on medical knowledge and technology and who hires competent staff.You are doing a real disservice to your long-time patients by treating us this way, and it is incredibly frustrating because I shouldn't have to go find a new doctor who has no information on my health history when you could just do the decent thing and pass down your practice to someone who is available and who cares about their patient's health and well-being.