I don’t wish to do business with a company that treats loyal customers this way. July 2017 I get a call saying they couldn’t fix the problem.We went up to a local store to discuss the problem.I went Mardi started from the begging tell about yourself, I brief her about my experience suddenly she interrupt me and said we not offering 45k can offer 40k … I ask them back if this you range pls mention in your add it help people to decide need apply or not.. I really dout the ability of five guys management team. Both of them are same race and they expecting same…. New sales associates are rude, arrogant and could care less about helping customers. I am cashing in my rewards and will be shopping at Macys and ulta for my cosmetics in the future.
I asked why when I have been a good customer and always paid my bill when it came.
I was told that since I was not in the habit of making “High Cost” purchases, my limit was automatically reduced.
I can’t believe I am being discriminated against because I don’t consistently make “High Cost” purchases on my JC Penny credit card!
No explanation made sense why my past acceptable credit was now unacceptable. My fiancé bought my $800 rose gold engagement ring April 2017, I had to return it May 2017 because a diamond fell out, I got my ring back June 2017, a couple weeks later I had to send it back AGAIN because the same diamond fell out!
I called and explained to a very patronizing young lady who reaffirmed that my order would be delivered on the 17th and that it takes 2 business days to process the order.
In short I feel as if I was taken advantage of by selecting the Express delivery if I had wanted delivery on the 17th I would have choose and paid for it.
Attempted to call back again on to be told the wail would be 29 minutes hung up and filed a complaint with paypal and also will file a complaint with the BBB. Reply I ordered on (Friday) between 10 AM and 11AM there was no offer for delivery to store and it didn’t make sense that the standard delivery was slated for so I choose and paid for Express Delivery .95 for Monday .
You wonder why your company is not doing well (this is one of the reason why your company is having issues staying in business and closing store) All I wanted is a new headrail shipped to me with no hassells, I took pictures to show you how it was received and you make me jump through hoops for a .40 item. JCP dropped the ball My order was not processed until PM and I get an order confirmation that my delivery date is .
I don’t understand what they couldn’t fix, it was 1 small diamond that needed replaced. I was offered a gift card, I declined the gift card and requested a check so I’m not forced to spend my money there!